Outages in dormitories with new hardware platform
Gret-Palucca-Str. 9 Güntzstraße Marschnerstraße Reichenbachstraße GutzkowstraßeWritten by Marcel Beyer, 2020-01-14. Permalink
Recently, there have been repeated outages in the dormitories Gret-Palucca-Str. 9, Güntzstrasse, Marschnerstrasse, Reichenbachstrasse, Gutzkowstrasse. We would like to apologize for any inconvenience this may have caused. Unfortunately we can not guarantee that these were the last failures. The situation with the relatively frequent breakdowns in these dormitories does not fulfill our own demands. We are working accordingly to determine the causes, to be able to prevent these failures in the future.
We are already operating our new hardware platform in these dormitories, which enables us e.g. to provide WiFi aside of the wired connection. We have been operating this hardware in the first dormitories since October 2019, so we have not yet been able to gain as much experience with the hardware as with the old hardware, which we have been using for over 10 years now.
At Güntzstraße we also have to use old multimode fiber optic cables, which have very high attenuation. These are also currently causing problems. The Studentenwerk has already started to replace these cables with new singlemode cables. So that there should be initial improvements after the fibres are replaced.
To be able to solve the initial troubles with our new platform, we are dependent on having a lot of information about the failures. We are currently in the process of developing a system with which we can automatically detect issues in the dormitories and collect some information about the outages.
Until then - and also for the past failures - you can help us by providing information about the outages. This information could be, for example, the following:
• What dormitory and what room do you live in?
• When did the outage begin?
• Was it a total failure or just a very slow connection?
• In Gret-Palucca-Straße: Was only the cable connection affected or also the WiFi provided by us?
• Did the Internet break down abruptly or did it deteriorate gradually?
If you are technically more experienced:
• Are the following addresses pingable during the outage:
• 188.8.131.52, 184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199
• Can you still resolve addresses via our DNS server?
You can send us this information by e-mail to firstname.lastname@example.org.
On our status page status.agdsn.net you can also check at any time whether a failure is already known to us.
Thank you very much for your help!
Results of our general assembly
All membersWritten by Willi Meißner, 2020-01-09. Permalink
As announced our general assembly took place on 2019-11-06.
The following results were decided:
- The supplementary budget for 2019 and the budget for 2020 were discussed and approved.
- Team Borsbergstraße was founded.
- The organizational unit of the section was removed from our statutes. Furthermore, all occurrences of "Studentenrat" in the statutes were replaced by "StuRa".
The complete minutes can be found here (login required), but unfortunately only in German.
Office hours during the holidaysWritten by Peter Hamann, 2019-12-19. Permalink
There will be no office hours during the holidays, the next one will be on the 6th of January. If you need support with your network connection, write us using the contact form.
We wish you a merry Christmas and a happy new Year!
No office hour on 2019-12-19 at Borsbergstraße
BorsbergsrtaßeWritten by Markus Velten, 2019-12-19. Permalink
There will be no office hour at Borsbergstraße this Thursday.
Gret-Palucca-Straße 9 Gutzkowstraße Reichenbachstraße Güntzstraße MarschnerstraßeWritten by Marcel Beyer, 2019-12-09. Permalink
Currently there are network outages at these dormitories. The WiFi at Gret-Palucca-Straße is not affected. We are already working on the problem. You can see the current status at https://status.agdsn.net.
Update: The accident is resolved.
Outage Gret-Palucca-Straße 9
Gret-Palucca-Straße 9Written by Hendrik Wolff, 2019-11-27. Permalink
On 2019-12-02 there will be a network outage in the Gret-Palucca-Strasse 9. Due to construction work we will have to shut down the power to our technology for a short time. The outage is expected to be from 10am to 11am.
Upcoming network outages at Gutzkow- and Reichenbachstraße
Gutzkowstraße ReichenbachstraßeWritten by Marcel Beyer, 2019-11-16. Permalink
On Saturday and Sunday, 16th and 17th of November 2019 we'll renew the network hardware in Gutzkow- and Reichenbachstraße to our new hardware platform.
There will be outages of the network connection starting from 8am on Saturday.
Gret-Palucca-Straße 9 Güntzstraße MarschnerstraßeWritten by Marcel Beyer, 2019-11-03. Permalink
Starting at 7pm, we will move the core routers for those dormitories. In this way outages are possible. We try to keep them as short as possible.
Gret-Pallucca-Straße Güntzstraße MarschnerstraßeWritten by Marcel Beyer, 2019-11-01. Permalink
We’re experiencing some problems with periodic connection interruptions to our network on our new hardware platform. If you’re affected, you just need to restart your connected device (router, computer). Please excuse any inconvenience caused.
Alle WohnheimeWritten by Marcel Beyer, 2019-10-31. Permalink
On 2019-10-31 we've experienced issues with our user authentication. New devices were not able to connect to our network. Already connected devices were also not able to renew their connection.
Due to routing changes the dormitory Marschnerstraße was further affected by outages in the evening.
Delayed payment import
All dormitories except HochschulstraßeWritten by Jakob Müller, Vincent Knyrim, 2019-10-30. Permalink
Due to the realization of the "Revised Directive on Payment Services" (PSD2), we are currently unable to import new banking activity into our administration system.
Therefore, new payments are currently not displayed in the usersuite, although they have already been received.
Of course, until the problem is resolved, there will be no blockages for financial reasons.
The underlying problem could not be resolved, yet. However, we established a workaround that allows us to import all transactions (almost) automatically into our administration system again.
The transactions of the last few weeks have been processed. Therefore the data in the usersuite should be up to date.
Due to the unusual circumstances we will resume the usual blocking of network access for financial reasons only after 2019-12-06.
We tried to contact all members being in arrears with payment via email. However, not all stored email addresses were correct.
The blocking of network access for financial reasons happened on 2019-12-14.