The Internet does not work, what should I do?
- Restart your router or computer.
- Then check if you have paid the monthly fee on time.
- See if any maintenance or outages have been announced. You can find them here: https://status.agdsn.net/ You can even activate an e-mail notification, so you will be informed about planned outages.
- See if the MAC is the correct one. The MAC is often not the one on the back. More about this in the item directly below.
I entered the MAC that is on the back of the router and it doesn't work.
Unfortunately, the MAC on the back is often not quite correct. A router has several MAC addresses. So if it says "AF-CD-3C-B6-F2-21" on the back, for example, you have to enter "AF-CD-3C-B6-F2-22". So increase the last digit by +1. If there is a 9 at the end, there must be an A. The calculation is hexadecimal. Remember to restart the router after the change and wait up to 15 minutes.
I get a blue error page with "ops this should not happen" or "you are living in another room".
Restart your router or computer. If the blue error page still says the room is wrong, you can check your room on this website after logging in.
I have transferred but the money does not appear in my account.
It can take up to 7 days before the money is displayed, because we have to import the money manually. Real-time transfers are not faster. If you are still getting blocked, please contact support.
Where can I find the MAC of my router?
On the back of the router or in the router settings. With FritzBoxes this is a bit more complicated. See question "Where do I get the MAC address on a FritzBox?".
Where do I get the MAC address on a FritzBox?
Ask the support.
How long does it take to change a MAC address?
This may take up to 15 minutes.
Can the membership be paused?
No, pausing is not possible. See the possibilities on our page for subletting.
How can I terminate my membership?
See this page.
I am moving, what do I need to do?
See this page.