Office hours during the holidays and lockdownWritten by Gerrit Hinz, Markus Helbig, 2020-12-09.
There will be no office hours during the holidays starting from december 10th. The next one will be on the 11th of January or after a hard lockdown ends.
If you experience any problems, our ticket system and our email support at email@example.com are of course still available. To compensate the cancelled office hours we've set up a support hotline (0351 89670993). We try to be reachable at the best possible rate during the times of our office hours (Monday and Thursday, 7pm to 8pm).
We wish you a merry Christmas, a happy new Year and stay healthy!
Update: On December 24th, we won't be able to offer hotline support.
Update: Our offices will remain closed until at least Feb 14th. We're available via mail and telephone.